COLA13 FAQ – Everything You Need to Know About Playing, Bonuses & Payments

Welcome to the official FAQ for COLA13, Australia’s trusted online casino powered by AU88. Whether you’re just getting started or a seasoned player, this guide covers the most common questions about accounts, deposits, bonuses, and more.

Account Registration & Security

1. How do I create an account?
   Simply click “Sign Up,” fill in your details, and verify your identity. Once verified, you’re ready to dive into the action on COLA13.
2. Can I have multiple accounts?
   No, each player is allowed only one account to keep things fair and secure.
3. Is COLA13 licensed and legal?
   Absolutely. COLA13 operates under a strict Australian license and complies with all gambling laws to provide a safe and legal gaming environment.
4. Do I need to verify my ID?
   Yes. Verification helps protect your account and speeds up withdrawals. You’ll need to upload ID and proof of address.
5. Who can play at COLA13?
   Players must be 18 years or older. COLA13 is tailored for Aussie players but welcomes others where legal.

Deposits & Withdrawals

1. What payment methods are available?
   We offer Visa, Mastercard, bank transfers, and popular e-wallets. Check your account dashboard for all options.
2. What’s the minimum deposit?
   The minimum deposit is usually A$10. Check promotions as some bonuses require higher deposits.
3. How fast are deposits?
   Most deposits are instant, except for some bank transfers that might take a few hours.
4. What’s the minimum withdrawal amount?
   Withdrawals start at A$50. This may vary depending on your bonus status.
5. Why was my withdrawal declined?
   Common reasons include incomplete verification, unmet wagering requirements, or mismatched payment details. Contact support if unsure.
6. How long do withdrawals take?
   E-wallet withdrawals typically process within 1-2 hours; bank transfers can take 1-3 business days.
7. Are there any fees for deposits or withdrawals?
   COLA13 does not charge fees, but your bank or payment provider may. Please check with them directly.
8. Can I cancel a withdrawal request?
   Yes, if it’s still pending. You can cancel via your account page or by contacting customer support.

Bonuses & Promotions

1. How do I claim bonuses?
   Visit our Promotions page and follow the steps. Some bonuses require deposits or completing simple tasks.
2. Are there wagering requirements?
   Yes, most bonuses have playthrough requirements. Make sure to read the terms so you know how to qualify for withdrawals.
3. Can I have multiple bonuses active?
   No, only one bonus can be active at a time. Finish your current bonus before claiming another.
4. Do bonuses expire?
   Yes, usually within 7 days. Check each promotion’s expiry to avoid missing out.
5. Where can I track my bonus progress?
   Log into your account and check the “My Bonuses” or “Wallet” section.

Games & Playing

1. What games are available?
   Choose from pokies, live dealer tables, jackpots, and more. Log in to explore the full selection.
2. Are the games fair?
   Absolutely. We use certified Random Number Generators (RNGs) and regularly audited software to ensure fair play.
3. Can I try games for free?
   Yes, many pokies have demo modes so you can play without risking real money.
4. Can I play on mobile?
   Yes, our site is fully mobile-friendly with no downloads needed.
5. Do I need to install software?
   No. Simply log in via your browser and start playing instantly.

Account Support & Security

1. How do I update my personal details?
   You can update info in your account settings or contact support for help.
2. What if I forget my password?
   Use the “Forgot Password” link on the login page to reset it via your email.
3. Can I close my account?
   Yes, contact support to request closure. Note that funds and bonuses will be forfeited.
4. Why is my account locked?
   Lockouts can happen due to failed logins or verification issues. Contact support to resolve quickly.
5. How is my data protected?
   We use advanced SSL encryption and follow strict privacy policies to keep your info safe.

Responsible Gambling

1. How does COLA13 support responsible play?
   We provide deposit limits, time-outs, self-exclusion, and helpful resources to promote healthy gaming.
2. Can I set my own spending limits?
   Yes, contact support to set personalised limits on deposits and playtime.
3. What if I notice unusual activity?
   Report it immediately so we can secure your account and investigate.
4. Who is eligible to play?
   You must be 18+ and in a jurisdiction where online gambling is legal.